Shipping and Delivery

We strive to deliver your order to you as quickly and accurately as possible. This document contains all information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with the tracking information.

Delivery Time

The average delivery time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are dispatched directly from our supplier in China. Therefore, customs charges may apply, depending on the country of delivery.

Shipping Costs

Shipping costs are free.

Responsibility During Shipping

• If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.
• Please check your address carefully; errors must be reported within 24 hours of placing the order.

For questions regarding shipping, you can contact us via info@audreyamyottawa.com.