Shipping policy
Shipping and Delivery Policy – Audrey & Amy Ottawa
We strive to deliver your order to you as quickly and accurately as possible. This document contains all information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with the tracking information.
Delivery Time
The average delivery time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are dispatched directly from our supplier in China. Therefore, customs charges may apply depending on the country of delivery.
Shipping Costs
Shipping is free of charge for all orders.
Responsibility During Shipping
If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.
Customers are responsible for ensuring that their shipping address is entered correctly. Any errors must be reported within 24 hours of placing the order.
Customer Support
For any questions regarding shipping, customers may contact us at:
info@audreyamyottawa.com